.Job SummaryInteract with prospective owners and first time buyers over the virtual presentation and effectively uses sales techniques to convert them into purchasers. Develop relationships with prospective owners by following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each prospective owner and follow through with the sales contract process to ensure that all paperwork is completed accurately and efficiently. Maintain the customer relationship after the sale is complete to ensure continued satisfaction with the organization and to develop future business opportunities (i.E., referrals, additional sales).Job based in Spain.CANDIDATE PROFILEEducation And Experience RequiredHigh school diploma or GED; minimum 1 year experience in a similar positionProficiency in English (additional language required for certain positions)Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by lawPreferredOne-year related experienceSuccessful Candidates Will Be Willing ToWork at night (occasionally)Must be willing to work weekends and holidays as required by business needsJOB SPECIFIC TASKSBuilding and Maintaining Customer BaseAnswers owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.Fulfills requests from owners or prospective owner regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.Monitors contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.Follows up on referrals from owners.Develops and maintains records on customer contacts and use that information to support effective follow-up encounters.Contacts owners to monitor satisfaction, makes aware of upcoming promotions, and develops business opportunities (e.G., reloads, referrals).Uses available Customer Relationship Management systems (e.G., Seibel, Universe) to maintain accounts of interactions and follow up with customers with regard to purchases and contracting activity.Giving Sales PresentationsDiscovers the needs of prospective owners through a series of questions/discussion and utilize the information to customize the sales presentation.Explain the features and benefits of the Marriott Vacation Club Destinations product.Establishes trust during the warm up, discovery, and intent statement and build rapport with customer.Closes sales using approved process.Practices and continues to develop and improve sales presentation.Presents financing options as an approach to ownership.Presents to customers in a manner that effectively utilizes the elements of the sales process.Finalizes deals by signing of paperwork and notarizing contacts.Follows up customer interaction with email, phone, or mail correspondence and facilitate use of Vacation Ownership Advisor
