.As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us! We're seeking an experienced VIP Customer Communications Executive (Dutch speaker) to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage sensitive complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, understanding the different teams' processes to investigate and analyze the potential improvements as well as to deepen your knowledge of the e-commerce, tourism and consumer industries. Why eDreams ODIGEO Join the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. 20 million customers – 44 markets – 5 brands – 5.2M members in Prime 16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches 1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age We're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. What you will do: The Role's Key Responsibilities and Tasks As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a VIP Customer Communications Executive in the Communications team, you will be in charge of: Manage VIP and sensitive customer complaints; Manage customer complaints received through our Social Care channels; Manage customer complaints addressed directly to CSM members; Proactively work to ensure excellent service to these highly valued individuals; Identify PR risks in both national and local media to minimize negative visibility in print, broadcast, TV and online, by managing customer complaints; Support other VIP tasks such as: legal customer complaints, consumer organization files, customer court cases, regulatory consumer cases and data protection consumer rights cases; Support VIP Communications projects when required collaborating with the team members; Measure, analyze and report on the results of initiatives. Required Qualifications: Background in Tourism will be required in your daily work; Minimum experience in having handled customer complaints and familiarised with both traditional and interactive claims channels. Used to work with CRM tools; Ability to work with G-suite; Excellent writing and communication skills are required, along with the ability to work with legal vocabulary and demonstrate high-level proficiency in Dutch grammar. Proficient level of English is a must