.Principal Customer Success Manager - Strategic Accounts - DACH MarketThe Strategic Accounts team at Hub Spot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight.As a Customer Success Manager (CSM) on the Strategic Accounts team, you will be responsible for working with Hub Spot customers on a range of projects to deliver high-value marketing, sales and services strategy solutions. You'll work with a wide variety of businesses, working to learn how their teams function and the challenges they face, and help set them up for long-term growth.This role is open in office, hybrid or remote from Germany ,Ireland, United Kingdom, Belgium, Spain, France or The NetherlandsIn this role, you'll get to:Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growthUse creative problem solving to help customers reach their business goals and maximize the value they are getting from Hub SpotConsult on customers' marketing, sales, and services processes to help deliver tangible, positive results to our customers' efforts and drive product adoptionBuild deep relationships that turn your customers into power users and evangelists of Hub Spot.Serve as an internal advocate for your segment, representing their challenges to the Hub Spot leadership & executive teams.Travel onsite to deliver strategic consulting engagements, as neededDemonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development.We are looking for people who have:A personal investment in helping customers succeedExperience working with large organizations (200+ employees)Fluency in German and EnglishA proven track record of measurably impacting your customers' results with Hub SpotExperience with creative problem solving and change managementExperience with cross-team customer advocacyAn ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.India Applicants: link to Hub Spot India's equal opportunity policy here.About Hub SpotHub Spot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better
