View Jobs Description

Ubicación: Madrid / BarcelonaIncorporación: Inmediata, abierta desde hoy 15/03/2019.Idioma: InglésPosición:RolePartner Success Operations Partner Facing TeamPlace in the organisationRegionReports toRegion leadManagesThe Partner Success Operations Partner Facing Team does not have any direct reportsCore responsibilities- First contact point for local Premium Partners.- Responsible for the correct handling of local tickets.- Handling of submitted local tickets within the set SLA.- Responsible for the unboarding of local partners, including demonstration of portals. Core tasks- Proactively informing partners.- Working closely together and keeping in touch with the other PSO departments.- Unboarding of new QBS employees. Experience- At least 3 years of relevant work experience.- Experience in the IT sector is an advantage.- Good command of English language in word and writing.Knowledge01. Professional knowledge:- Knowledge of and insight in the Microsoft guidelines and procedures. The same applies to ISV and QBS Hosting guidelines and procedures.- Level 100-200 licensing knowledge.02. Product knowledge:- Knowledge of QBS products and Cloud services and systems.03. Industry knowledge:- Knowledge IT Industry and SME, knowledge of Microsoft's partner system and The IT Channel Company.04. Specialist knowledge:- Has knowledge of and insight in license, BREP, hosting. Knowledge of order "portals" and the service portal of Microsoft and its own organization.Core competences- Customer Focus (level 3)- Result orientedness (level 3)- Self-development (level 3)- Ambition (level 2)- Delegation (level 2)- Problem analysis (level 2)- Decisiveness (level 2)- Organization of own work (level 3)- Verbal communication (level 3)- Written communication (level 3)- Listening (level 3)- Teamwork (level 3)- Resilience to stress (level 3)- Initiative (level 3)- Work standards (level 3)Educational level- Middle educational levelSi quieres aplicar para esta posición, por favor, envía una carta de presentación con tu CV. en inglés a: ******