General InformationCountry/RegionSpainProvince/CityMadridLocationRosewood Villa MagnaDepartmentRooms - Front OfficeJob TypeFixed Term ContractJob DescriptionWe are currently looking for a Concierge to join our team of associates at Rosewood Villa Magna. Our Concierges are entrusted with ensuring our guests stay is a unique and memorable by assisting in providing true insights into Madrid locals' culture.Key expectations of this role are:Building a nurturing relationship with our guests, partners, and colleagues to being able to create lasting memories for our guests.Efficiently running the concierge desk to deliver an engaging, refined and intuitive service.Providing our guests with in depth knowledge about the property and Madrid.Intuitively creating complex itineraries to meet and exceed guest expectations.Supervising the team of Luggage Porters and Door Persons.Profile:Having a passion for guest service and taking ownership of the guest experience.The ability to work in a team and build relationships with others.Being very organised and proactive in managing your tasks.Having a thorough understanding of the hotel, the surrounding area and London transportation system.In depth knowledge of London's current dining, entertainment, shopping and art scene.All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it's our Calling.About UsRosewood Villa Magna the hotel with a sense of Spanish Villa, features 154 thoughtfully appointed guestrooms and suites, distinctive dining experiences, a Sense Spa, and surrounded by unique greenery spaces, as well as secluded terraces and gardens providing a rich residential feeling. Long esteemed for hosting discerning travellers, this distinctive hotel has been thoughtfully refurbished to an elevated level of luxury, contemporary style, and modern amenities. Reopening as Rosewood Villa Magna in 2021, the hotel is an inspired base for international travellers in an incomparable location within the very heart of Madrid.
