COMPANY DESCRIPTION & JOB PURPOSE
Hello, we're Toppan Digital Language. We're a language solutions provider that's enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.
We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands, financial and legal services. Our ambition is proudly backed by Toppan Inc., a worldwide leader in content distribution with a global team of more than 50,000 employees.
Operating globally, we design language solutions with the best teams and the best tech to meet our customers' needs at speed, at scale—securely. We are obsessed with our clients' success, and as importantly, our employees'. We want to build a reputable firm that attracts, develops, and retains exceptional talent in our industry. Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence. We want our teams and leaders to bring their best each day!
Reporting to the Director Vendor Management, the Team Coordinator will be a pivotal team player, providing comprehensive support across a variety of areas, including project allocation, customer onboarding, linguist quality management, and linguistic team creation. This role is crucial in identifying potential issues and coaching junior team members to ensure optimal performance. The ideal candidate is adept at client interaction, enjoys team leadership, has a keen attention to detail, and is committed to continuous learning and exceeding expectations. This position offers a unique opportunity to thrive in a dynamic, creative, and multicultural environment.
Location: Madrid or Seville
Working scheme: Hybrid (3 days in the office, 2 days at home)
ACCOUNTABILITIES AND RESPONSIBILITIES
Negotiate rates with suitable talented vendors and update database with accurate information in a timely manner
Work closely and diligently with Project Management, Operations and Business Development teams to support recruitment needs
Determine resource requirements and optimal cost structure based on objectives and operational needs
Monitor resource performance and provide feedback where required
Recruit and allocate vendors for projects based on client criteria
Identify resource gaps and proactively recruit subject matter specialists to expand our talent pool
Conduct regular key account reviews with PMs to ensure availability and retention of key resources at competitive rates
Provide timely KPI reports
Proactively lead the identification of any potential issues and resolve and close identified gaps
Actively participate in and support business development efforts and client meetings as well as other departments
Ownership and maintenance of corresponding Vendor Management processes
Participate in mentoring or training of junior colleagues
Support Director and other Team Coordinators in daily team management
QUALIFICATIONS AND EXPERIENCE
University degree in relevant discipline (translation, languages) or equivalent experience
Fluent English and ideally one other language, both spoken and written, are preferred for this position
4+ years of Vendor Management experience
People management experience preferred
Experience with market research clients preferred
SKILLS
Excellent communication and interpersonal skills
Ability to adapt to a rapidly changing and growing business
Strong IT skills, advanced knowledge of CAT tools and understanding of MT
Effective communication skills including presentation/meeting facilitation
Ability to take initiative in resolving queries/issues
Responsibility and accountability in client-facing situations
Outstanding time management and organizational skills
Proactive and flexible team player
Toppan Digital Language is committed to equality in employment and is able to consider any necessary adjustments during the recruitment process.
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