Principal Accountabilities Under close supervision: Assists in maximizing store sales and achieving store sales goals.
Monitors sales progress and results against key targets.
Leads an environment of productivity by leading customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement.
Ensures excellence in customer service in the store.
Monitors customer feedback and addresses customer concerns.
Performs a variety of routine assignments.
Knowledge and Skill Requirements High school diploma or equivalent education; Associate's degree preferred.
Minimum of one year of related experience preferred.
Knowledge & Application Applies knowledge of a body of standardized rules, procedures, operations, etc.
within a specialized or technical field.
May include multistep processes which require a fairly detailed knowledge of the specialized area.
Requires extensive on-the-job or previous training and experience.
May require formal occupational training or certification.
Operative/Technician roles will typically operate more complex machinery/processes.
Problem Solving Problems are known, defined, and readily apparent.
Issues may occasionally require some fact-finding to solve.
Non-routine issues are typically escalated to a more senior team member or supervisor.
Selects the best option from a set of defined procedures/solutions using common sense and experience of similar situations.
Refers to procedures, technical aids, co-workers, and supervisors.
Interaction Interacts with a range of individuals both within and outside the immediate team to convey basic information.
Requires basic written and verbal skills to respond to inquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email).
Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact.
Impact Supports the achievement of goals through personal effort in own work area.
Impact will be limited, typically to the immediate team although wider impact likely in customer-facing roles.
Required to achieve daily and weekly tasks under general supervision with work regularly checked.
Accountability Accountable for delivery of own work activities to agreed timescales and quality.
Performance measured against predefined service level requirements or equivalent metric.
Aware of costs and/or service level requirements and expectations.
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