Principal Accountabilities Under close supervision: Assists in maximizing store sales and achieving store sales goals Monitors sales progress and results against key targets Leads an environment of productivity by leading customer engagement on the sales floor and providing coaching and feedback to associates Ensures excellence in customer service in the store Monitors customer feedback and addresses concerns Performs a variety of routine assignments Knowledge and Skill Requirements High school diploma or equivalent education; Associate's degree preferred Minimum of one year of related experience preferred Knowledge & Application Applies knowledge of standardized rules, procedures, and operations within a specialized field May include multistep processes requiring detailed knowledge of the area Requires extensive on-the-job training and experience May require formal occupational training or certification Operative/Technician roles typically operate more complex machinery/processes Problem Solving Problems are known, defined, and readily apparent Issues may occasionally require fact finding to solve Non-routine issues are typically escalated to a senior team member or supervisor Selects the best option from defined procedures/solutions using common sense and experience Refers to procedures, technical aids, co-workers, and supervisors Interaction Interacts with individuals both within and outside the immediate team to convey basic information Requires basic written and verbal skills to respond to enquiries in a standard format Interaction is day-to-day, requiring a professional manner, customer service skills, common courtesy, and tact Impact Supports the achievement of goals through personal effort in own work area Impact is typically limited to the immediate team but may affect customer-facing roles Required to achieve daily and weekly tasks under general supervision with work regularly checked Accountability Accountable for delivery of own work activities to agreed timescales and quality Performance measured against predefined service level requirements Aware of costs and service level requirements and expectations #J-18808-Ljbffr