Principal Accountabilities: Assists in maximizing store sales and achieving store sales goals.
Monitors sales progress and results against key targets.
Leads an environment of productivity by engaging customers on the sales floor and providing coaching and feedback to associates around customer engagement.
Ensures excellence in customer service in the store.
Monitors customer feedback and addresses customer concerns.
Performs a variety of routine assignments.
Knowledge and Skill Requirements: High school diploma or equivalent education; Associate's degree preferred.
Minimum of one year of related experience preferred.
Knowledge & Application: Applies knowledge of standardized rules, procedures, and operations within a specialized or technical field.
May include multistep processes requiring detailed knowledge of the specialized area.
Requires extensive on-the-job or previous training and experience.
May require formal occupational training or certification.
Operative/Technician roles typically operate more complex machinery/processes.
Problem Solving: Problems are known, defined, and readily apparent.
Issues may occasionally require some fact-finding to solve.
Non-routine issues are typically escalated to a more senior team member or supervisor.
Selects the best option from a set of defined procedures/solutions using common sense and experience.
Refers to procedures, technical aids, co-workers, and supervisors.
Interaction: Interacts with a range of individuals both within and outside the immediate team to convey basic information.
Requires basic written and verbal skills to respond to enquiries usually in a standard format.
Manages interaction in person or remotely (telephone, email).
Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact.
Impact: Supports the achievement of goals through personal effort in own work area.
Impact is typically limited to the immediate team, although wider impact is likely in customer-facing roles.
Required to achieve daily and weekly tasks under general supervision with work regularly checked.
Accountability: Accountable for delivery of own work activities to agreed timescales and quality.
Performance measured against predefined service level requirements or equivalent metrics.
Aware of costs and/or service level requirements and expectations.
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