Principal Accountabilities Assists in maximizing store sales and achieving store sales goalsMonitors sales progress and results against key targetsLeads an environment of productivity by leading customer engagement on the sales floor and providing coaching and feedback to associatesEnsures excellence in customer service in the storeMonitors customer feedback and addresses concernsPerforms a variety of routine assignmentsKnowledge and Skill Requirements High school diploma or equivalent education; Associate's degree preferredMinimum of one year of related experience preferredKnowledge & Application Applies knowledge of standardized rules, procedures, and operations within a specialized fieldMay include multistep processes requiring detailed knowledge of the areaRequires extensive on-the-job or previous training and experienceMay require formal occupational training or certificationOperative/Technician roles typically operate more complex machinery/processesProblem Solving Problems are known, defined, and readily apparentIssues may occasionally require fact-finding to solveNon-routine issues typically escalated to senior team members or supervisorsSelects best option from defined procedures/solutions using common sense and experienceRefers to procedures, technical aids, co-workers, and supervisorsInteraction Interacts with individuals both within and outside the immediate team to convey basic informationRequires basic written and verbal skills to respond to enquiries in a standard formatInteraction is day-to-day, requiring a professional manner and customer service skillsImpact Supports the achievement of goals through personal effort in own work areaImpact is typically limited to the immediate team, though wider impact likely in customer-facing rolesRequired to achieve daily and weekly tasks under general supervisionAccountability Accountable for delivery of own work activities to agreed timescales and qualityPerformance measured against predefined service level requirementsAware of costs and/or service level requirements and expectations
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