Principal AccountabilitiesUnder close supervision:Assists in maximizing store sales and achieving store sales goalsMonitors sales progress and results against key targetsLeads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagementEnsures excellence in customer service in the storeMonitors customer feedback and addresses customer concernsPerforms a variety of routine assignmentsKnowledge and Skill RequirementsHigh school diploma or equivalent education; Associate's degree preferredMinimum of one year of related experience preferredKnowledge & ApplicationApplies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical fieldMay include multistep processes which requires a fairly detailed knowledge of the specialized areaRequires extensive on-the-job or previous training and experienceMay require formal occupational training or certificationOperative/Technician roles will typically operate more complex machinery/ processesProblem SolvingProblems are known, defined, and readily apparentIssues may occasionally require some fact finding to solveNon-routine issues typically escalated to more senior team member or supervisorSelects best option from a set of defined procedures/solutions using common sense and experience of similar situationsRefers to procedures, technical aids, co-workers, and supervisorsInteractionInteracts with a range of individuals both within and outside immediate team to convey basic informationRequires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tactImpactSupports the achievement of goals through personal effort in own work areaImpact will be limited, typically to the immediate team although wider impact likely in customer facing rolesRequired to achieve daily and weekly tasks under general supervision with work regularly checkedAccountabilityAccountable for delivery of own work activities to agreed timescales and qualityPerformance measured against predefined service level requirements or equivalent metricAware of costs and/or service level requirements and expectations
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