Principal Accountabilities Assists in maximizing store sales and achieving store sales goalsMonitors sales progress and results against key targetsLeads an environment of productivity by leading customer engagement on the sales floor and providing coaching and feedback to associatesEnsures excellence in customer service in the storeMonitors customer feedback and addresses concernsPerforms a variety of routine assignmentsKnowledge and Skill Requirements High school diploma or equivalent education; Associate's degree preferredMinimum of one year of related experience preferredKnowledge & Application Applies knowledge of standardized rules, procedures, and operations within a specialized fieldMay include multistep processes requiring detailed knowledge of the specialized areaRequires extensive on-the-job training and experienceMay require formal occupational training or certificationOperative/Technician roles will typically operate more complex machinery/processesProblem Solving Problems are known, defined, and readily apparentIssues may occasionally require some fact-finding to solveNon-routine issues are typically escalated to more senior team members or supervisorsSelects the best option from defined procedures/solutions using common sense and experienceRefers to procedures, technical aids, co-workers, and supervisorsInteraction Interacts with a range of individuals both within and outside the immediate team to convey basic informationRequires basic written and verbal skills to respond to enquiries usually in a standard formatInteraction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tactImpact Supports the achievement of goals through personal effort in own work areaImpact is typically limited to the immediate team, although wider impact is likely in customer-facing rolesRequired to achieve daily and weekly tasks under general supervision with work regularly checkedAccountability Accountable for delivery of own work activities to agreed timescales and qualityPerformance measured against predefined service level requirements or equivalent metricsAware of costs and service level requirements and expectations
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