Principal Accountabilities
Under close supervision:
Assists in maximizing store sales and achieving store sales goals.Monitors sales progress and results against key targets.Leads an environment of productivity by engaging customers on the sales floor and providing coaching and feedback to associates around customer engagement.Ensures excellence in customer service in the store.Monitors customer feedback and addresses customer concerns.Performs a variety of routine assignments.Knowledge and Skill Requirements
- High school diploma or equivalent education; Associate's degree preferred.
- Minimum of one year of related experience preferred.
Knowledge & Application
- Applies knowledge of standardized rules, procedures, and operations within a specialized or technical field.
- May include multistep processes requiring detailed knowledge of the specialized area.
- Requires extensive on-the-job or previous training and experience.
- May require formal occupational training or certification.
- Operative/Technician roles will typically operate more complex machinery/processes.
Problem Solving
- Problems are known, defined, and readily apparent.
- Issues may occasionally require some fact-finding to solve.
- Non-routine issues are typically escalated to a more senior team member or supervisor.
- Selects the best option from a set of defined procedures/solutions using common sense and experience of similar situations.
- Refers to procedures, technical aids, co-workers, and supervisors.
Interaction
- Interacts with a range of individuals both within and outside the immediate team to convey basic information.
- Requires basic written and verbal skills to respond to inquiries usually in a standard format and manage interactions in person or remotely (telephone, email).
- Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact.
Impact
- Supports the achievement of goals through personal effort in own work area.
- Impact will be limited, typically to the immediate team, although wider impact is likely in customer-facing roles.
- Required to achieve daily and weekly tasks under general supervision with work regularly checked.
Accountability
- Accountable for delivery of own work activities to agreed timescales and quality.
- Performance measured against predefined service level requirements or equivalent metric.
- Aware of costs and/or service level requirements and expectations.
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers, and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans, and the disabled. VF is committed to providing equal opportunities in employment and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.
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