Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!
Our Client, Netatmo, develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.
As a Technical Support Agent, you will: Handle tech queries over email and chat and strive for first-contact resolution. Understand and respond to client's requests (by email and chat). Analyse the client's situation to reply to them quickly and efficiently. Identify technical incidents, apprehend them, and provide an appropriate solution. Offer adequate solutions with a positive approach. Organise product returns and follow up on exchanges and repairs. What skills & experience you will bring to us: A fluent level of French (spoken and written). A high level of English. You are very well organised and have excellent interpersonal skills. You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions. Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range. You know how to work within a team and are easy-going. You adjust quickly to new environments, can follow procedures, and deal with deadlines. What do we offer? Start date: 9th of September. Contract: Temporary (7-month contract with a 1-month probation period). Full-time: (39 hours/week). Working days/Hours: Monday to Friday from 9:00am to 6:00pm. Salary: €21,000.
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