Vb-406 - Bilingual Customer Service Representative - Fraud

Conduent Business Solutions Of Puerto RicoBilingual Fraud Customer Service Representative 100% - Onsite Guaynabo, PRHourly Rate: $12.10 (Opportunity to earn an additional $350 per month)Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Responsibilities:Answer inbound calls from customers/clients with questions concerning and/or related to their account.Identify client needs and recommend solutions when fraud has been identified.Analyze and identify potential fraudulent situations and suspicious activity through monitoring of card alerts.Process disputes and fraud claims in accordance with client policies and guidelines.Log cases in database detailing actions taken on accounts and conversations with customers.Adhere to confidentiality requirements and laws.Other duties and tasks as assigned.What you get:Opportunity to earn up to $350 per month, based on metrics and compliance.Full-time employment (40 hours/week).Flexible to work any of our 8-hour shift schedules during our business hours (Monday – Sunday, 24/7).Paid training.Benefits: Vacation, Sick Time, Holiday Pay, Medical, Dental, Vision, Life Insurance, 401K (eligible on day one).Minimum Qualifications:Must be at least 18 years of age.High School Diploma or equivalent.1 year of customer/client service experience.Must be able to successfully pass a criminal background, credit check, and security fingerprint.Must reside in Puerto Rico.Bilingual (English and Spanish).Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.Preferred Qualifications:1 year of experience in the banking/financial industry.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.#J-18808-Ljbffr