Welcome to this recruitment process with Vueling!
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At Vueling, we love things to happen. We always do our best to go one step further and do it better.
We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.
Our team is made of great professionals.
Great and passionate people who collaborate, support and complement each other's skills.
We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy. Job Purpose: To lead a shift team in ensuring efficient airport operations, exceptional customer service, and strict adherence to safety and security policies, driving passenger satisfaction and operational excellence.
Main Responsibilities - Tasks Lead and manage shifts of VAS agents, ensuring efficient operational flow at airports.Coordinate daily operational tasks within the shift, including handling incidents not covered by standard procedures.Ensure the safety of passengers and compliance with regulations.Support airport teams and Vueling departments on operational issues, including reservation incidents and special passenger requests.Serve as the primary point of contact for internal and external departments during the shift, directing communications and decisions.Main Relationships Ground Operations DepartmentSecurity and Operational Departments at AirportsExternal Service ProvidersAirport AuthoritiesCrew and Flight OperationsExperience +2 years of experience in airport operations or similar environments.Experience working directly in or with airport handling services or customer service roles within an airport are crucial.Knowledge of handling baggage irregularities and proficiency in using operational software and communication tools.In-depth understanding of airport operations, including security, passenger services, and emergency response protocols.Familiarity with the airline's operational policies and procedures.Competencies Resilience Under Pressure: Ability to remain focused and perform effectively in high-stress, fast-paced environments.Decisive Problem-Solving: Quick and effective decision-making skills in situations requiring innovative solutions beyond standard procedures.Adaptability: Flexibility to adjust strategies and actions in response to unexpected challenges.Critical Thinking: Capability to assess complex situations rapidly and determine the best course of action.Team Leadership: Guiding and motivating teams during high-pressure scenarios to ensure cohesive and efficient operations.Languages English B2Spanish C1Location Viladecans - Barcelona
Level Individual Contributor 5
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