This role is for internal back-office support for a Sales Team which sells Service and Maintenance on Lab Instrumentation. Impacts the Company's goals to sell Service & Maintenance by creating and handling requests to generate quotes, contracts, tenders, and service orders.Responsibilities:Acts as point of contact for internal departments to resolve customer questions and requests. Main customers are internal (Sales Team).Collaborates with other internal teams to provide timely response to Public and Private Tender invitations with local Service Operations Offices.Responsible for data quality in SAP Database: Maintenance of Customer Data, Install Base of Instruments and Warranty/Contract Alignment.Responsible for preparing service quotations, booking contracts against purchase orders and delivering invoices electronically, within the company rules and guidelines.Works together with Regional Managers and Team Leaders to resolve queries.Coordinate with team members to identify, document and resolve efficient procedure.Frequent Contacts:Internal: Daily communication with Team Leader (resp. Manager Service Operations EMEA), Sales and other sections as needed.External: Both verbally and in writing, at all levels, with the Division's customers.Requirements:Basic Knowledge of SAP database or equivalent CRM software.Strong communication skills (Written and Verbal).Fluent in English; additional language would be an advantage (French/Swedish/Danish/German/Spanish/Italian/Dutch/Czech).Good understanding of a service business and customer experience.Computer literate - 'Microsoft Office' - Word/Excel/PowerPoint.Must possess excellent administrative and interpersonal skills.Ability to prioritize many types of tasks in a fast-paced office environment.Ability to work in a hybrid office/remote environment.May require occasional travel for meetings and training across our locations.Pays attention to details, produces accurate work and consistently meets deadlines.Ability to handle multiple assignments, has good judgment, and prioritizes projects and time efficiently.For more information, please refer to the original announcement.#J-18808-Ljbffr
