Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
At Roche, we are passionate about transforming patients' lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.
Roche Diagnostics Spain has begun a strategic reflection exercise that will lead us to design our roadmap for the next 3-5 years based on the principles of collective leadership, ambition and impact that characterize us as a company with the aim to continue creating sustainable growth, always keeping our customers at the heart of what we do and leveraging the framework defined by our global strategy.
Join our team to provide top-notch scientific and technical services to our clients! As a member of our team, you will ensure the highest efficiency and effectiveness in each of your activities, including installations, preventive, corrective, and evolutionary maintenance, and modifications. Your work will be crucial in creating a competitive edge for Roche and achieving optimal levels of customer satisfaction.
Your Key Responsibilities: Excellence in Operability: Maintain exceptional operability in all assigned solutions, including instruments, reagents, and software, by executing procedures for preventive, corrective, and evolutionary maintenance. Train users to handle and use these solutions effectively. Client Communication & Collaboration: Build and maintain excellent communication and proactive collaboration with clients. Keep them informed about reagent updates and quality controls, and implement new protocols to enhance their experience. Activity Reporting: Use CRM to report all activities conducted remotely or on-site, ensuring detailed documentation of technical characteristics and updates as required. Adhere to the quality reporting standards defined by Roche. Commercial Support: Work closely with the Commercial Area to address customer needs and support sales of solutions and service offerings. You must comply with the legislation, internal procedures, and applicable regulations in terms of Safety, Health, and Environment, especially those procedures related to waste segregation, application of preventive measures, and the use of work equipment and protection equipment. Furthermore, you must know and act in full compliance with the Company's policies, including the Code of Conduct, and the applicable Ethical Codes.
Information Security Responsibilities: Know and comply with established quality and information security standards and, in any case, act according to received instructions. Comply with and enforce applicable procedures. Ensure the preservation of information security. Provide suggestions and participate in the continuous improvement of the activities carried out. Who You Are: High Education Training or Bachelor's Degree in Technical or Higher Engineering, Health Sciences, or similar. Fluent level of Spanish. Geographic mobility within the national territory - This position is a field role position and the candidate should be based in Barcelona's area. Also you have these skills:
Leadership and communication. Teamwork. In-depth knowledge of Roche's product and/or service portfolio. Stakeholder management and organizational knowledge. Customer orientation. What is Here for You:
This is an exciting opportunity to develop cross-functional expertise, explore your passions, and deliver significant, long-term value to Roche. You will work in a dynamic global environment, collaborating with various teams to address complex challenges, seize market opportunities, and implement new solutions. We offer a supportive and inclusive culture that promotes continuous learning and growth.
Successful candidates will have the chance to be part of Roche's ambitious plan and make a meaningful impact in the healthcare industry. We offer competitive compensation and excellent social benefits like flexible work schedule and home office policies, medical insurance, pension plan, allowances for marriage and birth, training related to your career development, meal allowance, flexible remuneration scheme with its fiscal advantages and other benefits.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
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