Overview: Are you interested in joining a dynamic and international team of professionals to transform education?
IE University Information Technologies department is looking for a Director of User Experience (UX) and Business Process Reengineering (BPR) to join its team!
The Director of User Experience (UX) and Business Process Reengineering (BPR) will lead its existing BPR team.
Reporting directly to the CIO, this role is pivotal in optimizing business processes and delivering user-centric solutions that drive operational efficiency and enhance the overall experience for students, faculty, and staff.
The ideal candidate will have substantial professional experience in leading large-scale UX and BPR initiatives, demonstrating a proven ability to align process improvements with strategic goals.
Candidates should possess a strong combination of technical expertise, business acumen, and leadership skills to navigate complex environments, manage cross-functional teams, and drive measurable outcomes.
Responsibilities: Your role as Director of User Experience (UX) and Business Process Reengineering (BPR) will involve:
Business Process Optimization: Spearhead efforts to analyze, redesign, and optimize university workflows to improve efficiency and align processes with strategic objectives.
Embed user-centric design principles into process reengineering initiatives to deliver seamless and impactful user experiences.Strategic Leadership: Define and execute a comprehensive strategy that combines business process reengineering with user experience enhancements, ensuring alignment with IE University's mission and long-term goals.
Build strong relationships with key stakeholders across technical, academic, and administrative units to identify inefficiencies, prioritize improvements, and foster collaboration.Team Leadership: Lead and mentor a multidisciplinary team of UX and BPR professionals, cultivating a culture of innovation and excellence.
Ensure the team is equipped with the tools, methodologies, and resources necessary to deliver impactful results.Measurement and Reporting: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of UX and process improvement initiatives.
Deliver data-driven insights and actionable recommendations to senior leadership to inform strategic decision-making.Emerging Trends: Stay ahead of trends in user experience design, business process management, and digital transformation to incorporate cutting-edge solutions and best practices.Qualifications: To thrive in this role, you should have:
Professional Experience: Extensive experience leading large-scale UX programs across industries, demonstrating the ability to deliver user-focused solutions that drive tangible business results.
Proven track record in business process reengineering or management, with significant contributions to process optimization and operational improvement.Education: Candidates should possess a robust educational foundation that bridges design, technology, and business process management.
Bachelor's Degree in one or more of the following areas: User Experience Design, Human-Computer Interaction (HCI), Psychology, Business Administration, Computer Science, etc.Certifications (Highly Desirable): Six Sigma, Lean Management, ITIL, Certifications in Design Thinking, Agile UX, or Business Process Reengineering.Language Skills: Fluency in English is required.
Proficiency in Spanish is highly valued.Key Skills: Strong analytical and problem-solving abilities, exceptional leadership and project management skills, excellent interpersonal and communication skills.It's time to bring your best and make your mark.
If you want to be part of this educational revolution, we invite you to apply and be part of our amazing team at IE University.
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