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The PositionThe internal value chain for digital solutions team acts as a linking pin across the organization to support global lifecycle teams and affiliates in the commercialization of digital solutions. The team is building the back office foundations for a successful digital business along the customer journey "Subscribe-to-retire" digital products. The team provides the organization with fit-for-digital operational processes, innovative technology, analytics, and global services.
Main Accountabilities:Act as the global organization providing operational services to sales affiliates and RIS for the digital business, focusing on the diagnostics division (over 60 legal entities) with the mandate and ambition to serve both divisions.Become the main point of contact for the organization regarding the following services:The product launch service (maintaining material master data and pricing data)The back office service (entering contract data in SMP)The product access management/supply chain (tenants and license keys)The operational support service (3rd party management, contract amendment support, etc.)Ensure delivery of best-in-class services and full satisfaction of customers.Ensure constant alignment of the service operations with business needs and compliance requirements (legal, tax, finance, etc.).Lead a team of around 10 service owners and contractors, responsible for designing, implementing, and delivering best-in-class operational services.Accountable for team budget and key stakeholder relationships.Main Responsibilities:Contribute to building and developing the IVC organization, vision, identity, and reputation.Run the IVC services chapter in close alignment with other IVC chapters and local/regional/global stakeholders: mission, team, skills, resource sourcing for consultants, ways of working, and handover points.Ensure that the mission and value of your chapter align with the Roche digital strategy.Set and align the functional goals of your chapter to those defined by RIS, the regions, and the markets, ensuring they are refined and adjusted as needs evolve.Integrate the IVC services organization within the overall Roche organizational structure, clarifying ways of working and accountabilities with interdependent organizations (regions, affiliates, other service organizations, RIS LCTs, other IVC chapters).
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