The advisor is responsible for handling technical customer contacts for a variety of products, mainly inbound via different communication channels.
He/she must provide information in a practical and clear manner within the set parameters.
This advisor must also answer questions concerning specific procedures and services.
Main tasksIdentify and analyze the technical issue of the customer by good listening and asking clear and concise questions.Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.For each customer contact, gather and document all relevant information into the system to ensure a high level of service is delivered.Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position.We offerFull-time (39 hours/week)Long term contractSchedule: from Monday to Friday 09:00 - 18:00Salary: 18,400 Euros gross/year + up to 1,800 Euros gross/year in bonusOpportunity to join an international companyStart date: Immediate.23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)RequirementsNative level speaker of SwedishFluent in EnglishSupports a minimum of two languages fluently, both written and spokenEnough understanding of the English language to follow training.Preferably with a completed ICT training.A strong technical affinity; experience in the technical field is a plus.Knowledge of network architecture and consumer electronics products (wireless audio, smart displays, etc.
)A good understanding of the MS Office environment is essential.Good telephone etiquette.Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
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