When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.
Your work will have real-world impact, and you'll be supported in achieving your career goals.
Location/Division The Technical Application Scientist II is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important part of the company's total value proposition.
With an innovative and broad life sciences portfolio, a strong presence at bench, best-in-class web and e-commerce channels,industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.
How will you make an impact?
The Technical Application Scientist II is responsible for providing pre- and post-sales technical support of Thermo Fisher Scientific chemical products directly to customers and field personnel, as well as relaying customer feedback to the organization.
What will you do?
Provide customer support on technical issues by utilizing all available resources and escalate issues or problems when warranted.
Accurately record pertinent information from customer contacts in Customer Relationship Management system.
Summarize trends and technology as technical tips, FAQ's and troubleshooting guides.
Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
Present technical updates to colleagues and contribute to department meetings.
Participate in additional special team or individual projects.
May be required to perform other related duties as opportunities arise.
Minimal travel may be required for the position.
How will you get here?
Education Minimum education qualifications: B.S., B.A.
or M.S.
in Chemistry, Biochemistry or a similar field.
Experience 1-5 years laboratory experience.
Prior experience in customer service or a customer facing role a plus.
Knowledge, Skills, Abilities Proven ability to quickly learn large amounts of new, technical information.
Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
Ability to manage multiple priorities.
Problem-solving ability.
Must be customer focused and a team player.
Must be fluent (written and spoken) in French and English.
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