At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.
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Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
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Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
Position OverviewThe Customer Care Field Manager (f/m/d) will oversee and inspire a workforce with direct service teams in Spain.
The individual will be responsible for leading a team of Customer Service Engineers.
The Regional Service Manager will supervise service, repair, and/or installation of products or solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts.
Key ResponsibilitiesDiagnose system failures and determine the most cost-effective solutions.Escalate complex issues to a greater level of technical support or quality reporting system.Develop new customer service/product agreements.Respond to customer support calls within an assigned territory.Drive results through exceptional leadership skills, consistently championing and supporting a culture of continuous improvement.Provide support to customers according to contract specifications and priorities.Maintain, optimize, and improve service KPIs in the central service region.Implement device installations and collaborate on complex large-scale automation projects.Build and develop a high-performance team with a focus on effective change management and recruiting top talent.Advocate for customer interests and represent the organization in various official occasions and customer engagements.Essential RequirementsDegree in Biomedical engineering or equivalent.Experience in employee management and leadership skills.Excellent team player with good technical knowledge.High level of customer orientation and strong service mentality.Substantial experience within a complex organization in a high technology and medical product/service sector.Language skills: Spanish and English.Ability to work flexible hours as business needs arise, and available to travel 25% of the time.You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!
At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce.
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