About the teamThe human resource operations team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. The ideal candidate is someone who is highly motivated with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence.ResponsibilitiesDeliver a consistent and knowledgeable and professional service in areas including disciplinary, grievance, probation, performance, long term sick leave etc., ensuring all such matters are dealt with in line with policy, best practice and legislative requirements to mitigate risk.Conduct confidential investigations of complex HR-related concerns and apply critical thinking to analyze evidence and make investigative conclusions.Manage and own a complex case load from commencement to case conclusion.Provide advice and counsel to businesses on disciplinary and warning actions related to ER cases, policy interpretation and employment practices of the region.Maintain required standard of detailed ER case documentation, including investigation reports, outcome letters and issue analysis.Provide sound, expert ER advice and guidance to HR Business Partners and business leaders on reorganisation and restructuring activity in line with employment practices and employment law.Curate and deliver relevant training and education to improve HRBP and leader effectiveness and drive better ER decisions.Participate in the identification and delivery of ER projects / continuous improvement initiatives to improve the policy framework, increase knowledge within the firm and expand ER capability within the team.Manage or participate on special projects / programs / continuous improvement initiatives requiring ER stakeholder input, as needed.Build partnerships with business leaders and HR Business partners to sustain positive employee relations practices.Foster strong working relationships with our Employment Legal team, Ethics Office and investigations teams to balance risk, calibrate recommendations for decision-making.Collaborate with key partners on ER data insights, trends and opportunities to drive proactive solutions. Examine trends to diagnose root causes and develop solutions to enable effective corrective actions.Ensure a coordinated and consistent case management approach to handling ER matters.Minimum Qualifications5 years of employee relations experience.Strong experience in partnering with various key stakeholders and being an effective team player.
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