Responsibilities:
Contacting and following up daily with customers via phone calls or e-mails.
Understanding the whole OTC process for better dispute management.
Understanding the legal and contractual recruitment scope.
Coordinating with the Billing Teams to solve invoice-related disputes.
Collaborating with the Sales Team in negotiations with customers.
Liaising with the Cash Allocation Team to follow up on customers' payments and their correct matching.
Providing visibility to the Sales Team on their portfolio's Collection status.
Collaboration on one-off French and European projects (reporting, training, process improvement, etc.).
Preparing the litigation file for legal procedures.
Achieving monthly personal and team Collection targets around Bad Debt and Cash-in amounts.
Skills, Qualifications, and Interests:
You are fluent and professional in English and ideally native in French.
You are dynamic and organized with a methodical approach.
You have good negotiation and communication skills (spoken and written).
You can handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes).
You are customer-focused.
You are able to work under pressure to attain company objectives and Cash Collection KPIs.
What's in it for you?
Permanent contract.
Salary aligned with your experience and the market.
Meal vouchers.
International environment context.
Career opportunities.
Starting date: Asap.
Your Future Company: An international SSC widely acknowledged as an excellent service provider for companies all over Europe is looking for experts in finance, administration, marketing, IT, HR, and recruitment to join their hub in Barcelona. They offer a dynamic and multicultural environment with a team including talents from more than 30 different nationalities working on high-quality standards.
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