About us
Fortris is a leading provider of digital asset integration services for enterprise treasury operations. Founded in 2017 by a team of payment and security veterans, Fortris gives organizations the technology and expertise to embrace digital asset transformation in a secure and simplified manner. With people from all across the globe, our talented team has built a working environment that encourages both personal and professional growth. We are proud to have been ranked by Great Place To Work as one of the top five Málaga workplaces in our size category, and we have also been recognized by the Financial Times as one of Europe's fastest-growing companies. See fortris.com/careers for more about what we do, our values, and our employee perks.
Your Mission
We're looking for an experienced Technical Writer to join our Customer Experience team. You'll be responsible for creating clear and concise content primarily for our internal stakeholders. You will collaborate with cross-functional teams, including engineers, product managers, and designers, to ensure technical information is accessible and useful to its intended audience.
What You'll Do Develop, write, and maintain comprehensive technical documentation, including user manuals, API guides, FAQs, and training materials.Translate complex technical concepts into easy-to-understand content for various audiences, including technical and non-technical stakeholders.Collaborate with subject matter experts (SMEs) to gather information and ensure the accuracy of documentation.Edit and proofread content for consistency, clarity, and compliance with company standards.Organize and manage documentation repositories to ensure documents are up-to-date and easily accessible.Contribute to the development of style guides, templates, and documentation standards.Stay updated on industry trends and tools to continuously improve documentation processes and techniques.Maintain our style and tone of voice at each customer touchpoint.What You'll Bring Proven experience as a Technical Writer, Content Developer, or similar role.Strong written and verbal communication skills.Proficiency in tools such as Microsoft Word, Adobe Acrobat, Madcap Flare, or Confluence.Ability to grasp complex technical concepts and explain them in simple terms.Detail-oriented with strong organizational skills.3+ years of experience within a digital/tech environment.Exceptional communication skills.An ability to translate difficult technical concepts into easy-to-understand content to ensure users get the information they need, in the way they need it.Experience in creating and iteratively improving content across digital platforms to meet user and business needs.Experience in working with other teams, subject matter experts, and stakeholders to ensure content is accessible, accurate, consistent, and follows the relevant guidelines.An ability to work both collaboratively and independently.
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