Take your career to the next level with Amaris Consulting as an UX/UI Service Delivery Manager - Spain (Hybrid). Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.
What Would You Need? ?Communication: To manage client relationships and coordinate internal teams.Conflict Resolution: Handle critical situations quickly and diplomatically.Organization and Time Management: To oversee multiple projects or services simultaneously.Technical Knowledge: Background in UX/UI (3-4 years).Customer Orientation: To ensure a positive customer experience.Fluent communication in English and Spanish.What Will You Do?Service Delivery Management: Ensure that services are delivered in accordance with established quality standards.Monitor SLA compliance and take corrective actions if deviations are detected.Client Relationship: Act as the primary point of contact between the client and the company for service delivery-related matters.Manage expectations, resolve issues, and ensure customer satisfaction.Operational Management: Coordinate with internal teams to ensure efficient service delivery (technical support, operations, development, etc.).Optimize processes to improve operational efficiency.Problem Resolution: Identify and resolve issues that may arise during service delivery.Implement preventive measures to avoid future disruptions.Project Management and Continuous Improvement: Participate in initiatives to enhance existing services.Collaborate on the implementation of new projects related to the services offered.Performance Analysis: Monitor and report key performance metrics related to services.Analyze trends and propose improvements.Financial Management: Oversee costs associated with service delivery.Ensure services are delivered within the agreed budget.Why Us?Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:
Grow rapidly with a tailored career path and salary evaluation. 70% of our senior leaders started at entry level.Enhance your skills through our Tech Academy catalog, Udemy E-learning Platform, Languages Sessions, webinars, and workshops.Take charge of your training with an annual personal budget and company-paid certifications.Enjoy flexible policies, remote work options, and fantastic social benefits like transit and restaurant tickets, kindergarten support, and private health insurance.Benefit from our WeCare program, supporting employees in critical situations.Unleash your full potential , both professionally and personally.Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics. Who Are We?Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences, and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges, and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!Interviews: During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!Case Study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
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