Ux Researcher

.Why This Role MattersAs a Senior User Researcher you will play a strategic role across all stages of our design thinking process and work closely with both UX Designers and Product teams to deliver best in class experiences. You will be heavily involved and a key driver of understanding business strategy, customer needs and market context, formulating outcome-oriented hypotheses, validation and measurement, and post launch customer life-cycle management.You will not only engage with but also advance and innovate in a range of research techniques, from quantitative statistical analysis to qualitative user interviews. As a senior researcher, you will be instrumental in developing and implementing research strategies, providing guidance to Design, Product and Engineering, and fostering a customer-centric culture throughout Vonage.What You Will DoDevelop and drive innovative research strategies that inform product development and feature prioritisationLead and manage the research roadmap, aligning it with business OKRs and stakeholder expectationsCollaborate with the Head of Design to evolve and implement research and customer principles at VonageServe as the authoritative voice of the customer, influencing key decisions across the organisationProvide guidance and mentorship on research methodologies to members of the Design team, Product teams, and Engineering teamsEstablish and maintain research best practices, ensuring high-quality outputs across all projectsTranslate complex research findings into actionable insights for various stakeholdersContribute to the broader UX community through thought leadership and knowledge sharingUnderstand requirements and where appropriate, challenge the approach, backed up with sound customer, business and market insight and dataCollaborate closely with Product, Engineering and Design to deliver validated Human Centred Design Solutions throughout the entire design process from discovery through to delivery and beyond.Work closely with remote international teams