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The PositionRole Purpose (Summary of position) Roche is looking for a Principal User Researcher to join our User Experience team. This position will report to the Chapter Lead of User Experience Design & Validation and will work closely with user experience designers and product managers from initial concept and strategy through the execution of design using a wide variety of qualitative and quantitative methods. Design, plan and execute user research studies and analyze behavioral metrics to paint a complete picture of our users to drive design decisions and user experience priorities.
As part of the User Experience team, you will work with a creative group in a dynamic and fast-paced environment. This position requires a proven track record of user research strategy and execution using a deep toolbox of methodologies to explore behavior, workflow and motivations of our users. We're passionate about doing now what patients need next. Come help us design the future!
You will be responsible Determine research strategy and design, plan and execute research studies.Operate cross-functionally, providing user research expertise and execution across products.Develop appropriate research methodologies and test plans for projects, think of novel approaches that are the best fit for individual projects or areas.Conduct research using a wide variety of qualitative and quantitative methods to generate actionable insights across the product development lifecycle, including upfront generative research to identify new opportunities, iterative concept evaluation and post-launch testing.Conduct internal cross-functional workshops using design-thinking methodologies.Collaborate with product on defining "success" from qualitative and quantitative perspectives to ensure research is focused and closely tied to business goals.Develop a systematic way of collecting and sharing research with project teams. Present, communicate, and distill the insights you've gathered.Inform product strategy and identify new opportunities based on user needs.Communicate and advocate for your findings in a way that will inspire people to act.Drive and recommend proactive broad-based research programs.Work closely with UX designers to make design recommendations based on research results and help drive those recommendations to reality.Work closely with product teams to identify and prioritize research topics.Work with product managers, business owners, and engineering to understand user requirements.Stay current with trends, best practices, and methodologies in areas of UX, user research and behavioral analytics.Present to a variety of audiences from product teams to executive teams.Create holistic summary dashboards at a regular cadence for sharing with management teams.
Exhibit a high-level of expertise in driving the data strategy across multiple listening channels (e.g., usage metrics, surveys, usability testing, etc).
Accommodate ad hoc requests for metrics to feed into design decisions.
Regularly provide design teams with information such as most / least used tools, most often searched terms, where the most time is spent, features engagement/conversion, funnel/pathway analysis, user demographic breakdown, number of users, etc.
Your profile 8+ years of experience in user research.Deeply skilled and experienced in user research activities across all methodologies including focus groups, ethnography/field research, concept validation, in-lab usability testing, remote usability testing, card sorting, testing on mobile devices, surveys, etc.Analytically minded and very strong in data analysis, knowledge of statistical analysis, experience creating metrics dashboards.High degree of creativity and problem solving from big picture to little details, you move nimbly between strategy and execution.Excellent time-management and the ability to quickly prioritize tasks and work autonomously.Excellent communication skills and the ability to clearly and effectively present work to all levels of management - negotiating and influencing to build consensus.Works effectively both independently and as a member of a cross-functional team.A positive attitude, open mind, and a desire to collaborate and learn.Enjoys working in a dynamic, fast-paced environment and you iterate quickly, incorporating feedback.Experience working in digital healthcare products preferred.Experience working in an agile methodology environment preferred.Bachelor's degree in relevant fields such as Cognitive Psychology or Experimental Psychology. Advanced degree preferred.Locations You will be based in Sant Cugat, Spain. At the Company's discretion, an exception to the location requirement could be made under extraordinary circumstances.
As this position is a global role, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.
Leadership Skills: You are also responsible for building and then providing effective leadership for your team. Doing so in a manner that is consistent with the Roche Values and leadership capabilities. You will seek to inspire and lead your team to create transformative solutions, and to influence their prioritization and uptake in the wider organization, in order to ensure that customer solutions are at the forefront of Roche Diagnostics Vision.
The Roche Operating Principles are:
Put patients first.Follow the science.Act as one team.Embrace differences.Accelerate learning.Simplify radically.Make impact now.Think long term.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
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