LOCATION: We are looking for a candidate available to work in a hybrid mode in Palma de Mallorca, Paris, or Oslo.
Remote work may also be considered for the right candidate.
JOB OVERVIEW: Marlink Group is looking for a talented UX Lead.
This role will be crucial in crafting user-centric experiences that align with Marlink's mission to deliver top-tier maritime and enterprise-managed digital services.
The UX Lead will play an integral role in designing a seamless and engaging user experience across the possibility framework, customer portals and other digital services, ensuring it meets user needs and supports business goals.
This position calls for a blend of design expertise, user research skills, and strategic thinking.
Marlink Group offers an exciting opportunity to lead the UX and customer journeys over the platform central to our mission and impact together with the portals and digital interfaces, providing a rewarding environment for innovation, growth, and career development.
KEY RESPONSABILITIES: Customer Journeys: Develop and optimize end-to-end customer journeys across the Possibility Platform, Portals, and other Marlink products of the portfolio, ensuring that users have seamless, intuitive, and engaging experiences at every touchpoint.
Identify key pain points and opportunities in customer journeys through data analysis and direct user feedback, using insights to implement design improvements that increase user retention and engagement.
Stakeholder & Customer Engagement: Work closely with internal stakeholders (Product Leads, Business Units, etc.)
to ensure user experience priorities align with broader business objectives and platform goals.
Engage directly with customers and end-users to gather qualitative insights, run usability testing sessions, and ensure the platform design reflects real-world user needs and expectations.
Communicate design decisions and user insights to stakeholders, presenting UX strategies that articulate the value of user-centric design and secure stakeholder buy-in for UX initiatives.
Cross-Team Collaboration: Partner with Product Leads, Marketing, and Business Units to integrate UX efforts with product strategy, go-to-market activities, and customer engagement initiatives.
Collaborate with engineering teams to ensure that UX designs are technically feasible and can be effectively implemented without compromising user experience or platform functionality.
Ensure alignment across teams by facilitating workshops, design reviews, and collaborative brainstorming sessions that foster cross-functional input into UX designs and customer experience improvements.
User Experience Design & Research: Lead UX research efforts including user interviews, surveys, usability testing, and competitive analysis to inform data-driven design decisions.
Create user personas, wireframes, and prototypes to guide the product development process, ensuring designs are tested and validated before development begins.
Develop and maintain design systems to ensure consistency across all digital touchpoints within the Possibility Platform, enabling scalable and efficient design practices.
Continuously monitor UX performance metrics (e.g., user satisfaction, task completion rates) to evaluate the success of design initiatives and adjust strategies based on user feedback and analytics.
This structure helps position the UX Lead role as a critical point of integration between product strategy, design, and customer engagement, driving customer-centered innovation and platform success.
Requirements: Experience: 2- 5 years of relevant experience in UX / UI roles preferably in technology and/or software companies Leadership: Proven experience driving UX/UI vision and strategy within a company, advocating for user-centered design and ensuring a cohesive and scalable approach to UX across digital products.
Analytical Thinking: Strong analytical skills to interpret data and translate it into actionable insights.
Adaptability: Ability to adapt to rapidly changing priorities and deadlines.
Portfolio: A strong portfolio showcasing your work and demonstrating your design process and outcomes.
Technical Skills: Proficiency in design, wireframing, and prototyping tools (e.g., Figma, Sketch, Adobe).
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