Ux Design Operations Specialist [Z714]

Key Responsibilities:
User Research & Insights:
Assist in planning, coordinating, and conducting user interviews to gather insights on product usage, pain points, and potential improvements.
Analyze qualitative data from user interviews and other research methods to provide actionable recommendations to the UX and product teams.
Collaborate with senior team members to develop user personas, journey maps, and other documentation that informs product development and user experience strategies.
Collaborate on designs and prototypes for UX, iterating in collaboration with the POs.
Tracking & Analytics Tools Support:
Support the implementation and management of tracking tools, such as Mixpanel and UserSnap, to ensure accurate data collection and reporting.
Collaborate closely with product managers and UX designers to define key metrics and assist in setting up tracking for new features.
Monitor and report on data trends regularly to help identify opportunities for product enhancements and operational efficiencies.
Process Optimization & Collaboration:
Assist in optimizing product operational processes by contributing ideas to streamline workflows and reduce bottlenecks.
Facilitate communication among product teams, UX, and engineering to ensure alignment and the smooth execution of projects, as well as support ticket management in JIRA.
Conduct design quality assurance (QA) for JIRA tickets, ensuring that the final outputs align with the specified design requirements and standards.

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