Are you passionate about providing excellent post-sales customer service?
Are you looking for a career in an international company with growth opportunities?
This is your chance!Job Responsibilities:Post-Sales Support and Assistance: Respond to customer and distributor calls and emails regarding inquiries and issues related to products and services after the sale.
Provide quick and effective solutions to post-sales requests and issues.Proactive Follow-Up: Ensure comprehensive follow-up on all customer inquiries and issues until their final resolution.
Make follow-up calls to verify customer satisfaction with the provided solutions and resolve any pending issues.Maximizing Customer Satisfaction: Make reminder and follow-up calls, always aiming to maximize customer satisfaction.
Anticipate customer needs and provide service that exceeds expectations.Information Management and Continuous Improvement: Update databases with relevant information about customers and their post-sales inquiries.
Draft reports and generate insights to identify areas for improvement in post-sales service.
Collaborate with other departments to enhance processes and customer experience.What We Are Looking For:Languages: The candidate must be fluent in English.
Additionally, you must be able to communicate fluently in two of the following languages: French, German, and/or Dutch.Flexibility: Availability to attend our offices during the training period (2 months) and work in rotating shifts.Technical Knowledge: Experience in document management, technological platforms, and social media.Communication Skills: Excellent oral and written communication skills, with the ability to effectively interact with customers to manage and resolve complaints and claims.Desirable Experience: Experience in Customer Service.
Tolerance to Frustration.What We Offer:Start Date: September 2024.Remote Work: For those working remotely on Saturdays, there will be an initial training phase to be carried out a few days a week at our offices in Madrid.Flexible Hours: Possibility to adjust hours between 7 am and 8 pm from Monday to Saturday, and part-time work options.Professional Growth: Develop your skills in a dynamic and technological environment with opportunities for continuous training.Salary and Benefits: Salary: 24k annually for full-time contracts, distributed over 14 payments.
For part-time positions, the salary will be adjusted proportionally according to the contract hours.
Holidays: Enjoy 26 working days of vacation per year, plus 2 extra days for each Spanish public holiday.
For part-time positions, holidays will be adjusted proportionally according to the contract hours.IT Equipment: We provide a laptop, headphones, and a mouse.Additional Benefits: To be informed at a later stage of the process.Recruitment Process:Initial Filter and Screening: Conducted by Coach4expats.Initial Evaluation: Carried out by the HR Manager.Interview: Conducted by the recruitment team located in Budapest, no travel required.
#J-18808-Ljbffr
