We are Booksy. Hi! About a year ago, we would likely describe ourselves as an appointment booking software for the beauty industry. Our friend COVID changed the landscape quite a bit, but we still hold true to our values from day 1. It's our passion to help beauty professionals amplify their artistry. It's our job to provide them with tools to make running their business smoother and their lives simpler. We strive to be the most trusted solution for appointment-based service providers. PERIOD. The world has changed and we're changing with it. We could really use your help.
Operations Trainee (Location: Madrid)
Context on the role- At Booksy, we put the people we work with (our merchants and their customers) at the heart of everything we do. In order to achieve that, we strive to develop and maintain a backbone of reliable and effective processes and data analytics.
- Operations Trainee will focus on monitoring existing processes, help in process improvement initiatives and monitoring their impact, as well as supporting day-to-day operations of the business to ensure scalability of our business as we grow. This will enable Sales and Customer Success teams to focus primarily on customer-facing tasks.
ScopeWorking closely with Operations Team to ensure smooth operations of sales, customer service and supporting processes (e.g. sales pipeline management, reporting, quality assurance, payment collection).Give support in projects to improve the effectiveness of sales, customer service and supporting processes, systems and tools.Assisting with monitoring business and operational metrics to anticipate and mitigate performance challenges for the business.Ideal experience and skillsExperience in a mix of project management, process improvement and analytical roles (ideally in a fast-growth international business environment).Strong project management skills with demonstrated ability to execute projects involving multiple stakeholders and to measure their impact.Systematic and well-organized approach to work with ability to prioritize across multiple tasks.Proactive and pragmatic approach with a focus on getting things done.Excellent problem-solving and analytical skills.Strong interpersonal and communication skills with the ability to work across various functions.Ability to speak and write in English.What we offerBeing part of a rapidly growing business set to become an international unicorn and the largest online marketplace for beauty services.Support on the development of your skills and professional growth.Opportunity to work closely with our local and global teams across USA, UK, Brazil, France and Poland.Booksy valuesPeople FirstAct Like an OwnerWork as a TeamShoot for the Moon
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