Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Customer Payments GraduateEbury Malaga - 4 days in the office & 1 day working from homeDepartment: Operations - Customer PaymentsResponsibilities:Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAsCompletion and verification of payment beneficiaries, in accordance with internal processesComplete allocated tasks with focus, and in a timely mannerCommunicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as neededManagement of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAsInvestigate non-received, short or returned payments, and process or escalate as required, in line with internal processesProcess payment returns and rejections, in line with internal processesCheck and confirm status of payments in third party banking and payment platforms, including SWIFT GPIReconciliation of client funds and outbound payments sent and received across Ebury's network of bank accounts, across all back office systems, in accordance with internal processesInvestigation of unallocated and/or non-received funds, and rejection or escalation as requiredFunding client trades, where manual funding is requiredVerification of remitter bank account dataAssign currency accounts to clients as requested, and in accordance with internal guidelinesRequirements:Solid understanding of different payment clearing schemes in the different jurisdictions in which Ebury operatesAt least 1+ years of relevant experience in Fintech / International Payments or similarGood knowledge of SWIFT in a cross-border payments context, including MT103 message typesBasic understanding of FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forwardProactive, with the ability to work within strict time-frames and under pressureDiligent, with good attention to detailEffective research skills with an ability to find solutions independentlyGood communication skills, both written and verbalCo-operative, and comfortable working in a team environmentCurious and eager to learn, and actively asks questions to confirm understanding of processes and proceduresMotivated, with a desire to make Ebury a successAbout UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.Please submit your application on the careers website directly, uploading your CV / resume in English.
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