Hello! At Factorial we're looking for a Technical Support Manager to help us take the company to the next level. We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.
The RoleWhat will I be doing? Creating and leading the team that develops and implements effective issue triaging and bug reproducing programs across the entire organization.Forming a tight partnership with Engineering, Product and Operations leaders to process, and reduce engineering bug fixing hours.Ensuring that all customer support escalations are timely handled and within KPI and that the technical operations workforce is adequately staffed across all time zones.What is expected from me? You have 1-2 years of experience in leading technical operations or technical support team in a successful technology company.You have experience in the technical operations / technical support department in a successful technology company.You are problem-focused, data-driven and have extreme attention to detail.Triaging technical tickets and bugs before they are sent to our engineering team.Developing new strategies and building internal processes that help make your support team's work easier.About usFactorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund).
Our MissionTo help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +600 people in its headquarters in the sunny Barcelona.
BenefitsPerks of being part of our team: High growth, multicultural and friendly environmentFlexible schedules!Free physiotherapy in the office once a week!Alan private health insuranceHealthy life with Andjoy (Gyms, pools, outdoor classes)Save expenses with CobeeLanguage classes with Yolk Academy & Factorial Language exchangeGet the most out of your salary with PayflowBreakfast in the office and organic fruitSyra and Nora Real Food discountsFree caffeine and theinePet FriendlyFree Yoga on Wednesdays!Want to know more about us? We betonpeople.
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