.Technical Support Engineer - FintechMálaga Office - Hybrid: 4 days in the office, 1 day working from homeEbury is a Global FinTech: we apply new technologies to enhance and automate financial services and processes. This allows small and medium-sized businesses to trade and transact internationally by eliminating boundaries related to more traditional.Are you ready to be an Eburian?We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.What we offer:- Variety of meaningful and competitive benefits to meet your needs; - Competitive salary; - You'll have continuous professional growth thanks to our career progression framework with regular reviews; - Equity process through a performance bonus; - Allowance to take annually paid time off as well as during local public holidays; - Continued personal development through training and certification; - Being part of adiverse technology team that cares deeply about culture and best practices, and believes in agile principles; - Contribute to our technical design through our open and collaborative Request For Comments (RFC) process; - We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects; What you will do:- Troubleshoot applications, services and infrastructure issues reported by end-users of the systems developed by our engineering teams.- Verify and document issues and bugs for accurate tracking and escalation.- Manage incidents, including communication with stakeholders and coordination with development teams.- Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.- Partner with trusted vendors to resolve service events.- Work with software development engineers to enhance processes and conduct code reviews.- Work on a collaborative rotation (shifts) to cover support on different time zones.- Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.What we expect from you:- Experience providing Level 2 (L2) support in a tech-driven business environment.- Proficient problem-solving skills and strong technical troubleshooting abilities.- Software development experience, particularly with Python.- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.- A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.- Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.- English proficiency is required, while knowledge of Spanish or Portuguese is a bonus