.Purpose & Overall Relevance for the Organization:To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps adidas meet or exceed our business and people objectives.Key Responsibilities:Service CultureRole-model service standards and salesfloor leadership skillsProvide feedback on observed service behaviors of all team membersDrive daily Team Huddles and Team Captain role on the salesfloorChampion consumer NPS and membership initiativesConduct consumer NPS call-backsDrive product knowledge transfer to selling behaviorsSupport adoption of consumer facing tools.Learning OperationsCreate monthly training calendar with store leadership and local Training teamPlan and coordinate all learning activities for new and existing team membersGo-to person in store for adidas retail digital learning platformsGuide and support Store Leadership Team on creating and completing learning plansOrganize and ensure availability of relevant training materialsSupport participant journey in expert and specialists certification programsSupport learning needs related to campaign launches and events*Learning DeliveryFacilitate in-person and virtual training sessionsCo-lead implementation of adidas consumer Service Model (CEI) with Store LeadershipDeliver service and selling skills trainingDeliver evergreen and seasonal product learning in relevant categoriesDeliver new employee Onboarding programEngage with the learners throughout their digital learning journey.Learning AnalyticsDemonstrate impact of learning initiatives using adidas learning analytics toolsIdentify Store learning results for recognition and/or action planningUpdate Store Leadership on learning progress and completion ratesAnalyze NPS reports and propose recognition or action planning on serviceProvide Feedback on Retail learning programs to local Training TeamKnowledge, Skills and Abilities :Strong written and verbal communication skills in englishStrong communication skills including impactful presentation and facilitation skillsAdvanced numeracy and literacyGood MS Office SkillsSolid business acumen and in-depth knowledge of Retail, Consumer and People KPIsAbility to multi-taskEfficient and effective in time managementAbility to develop strong and credible relationships with store team.Requisite Education and Experience / Minimum Qualifications:- 2 years' experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.adidas retail commitment to successful candidate:- Enrollment in Retail trainer capability program (Brandon Hall Gold Award winner) within 12 months of start date- Line Manager support in this development journey with access to functional mentoring from a certified retail trainer within local market.#IMPOSSIBLEISNOTHINGAT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH
