.Company DescriptionWelcome to a role where you'll be at the heart of the hotel's operations, playing an essential part in the opening of the brand-new Ibis Styles Madrid Airport Valdebebas.
Opening in February 2025, our new hotel will offer a fresh and vibrant experience for guests and a dynamic working environment for our team.We are looking for Receptionists and Reception Assistantpositions to join us as part of the opening team.
If you are passionate about hospitality, delivering excellent service, and want to be part of a new and exciting project, this is your opportunity!Whether you're just starting your career in hospitality or bringing previous experience, we'd love to meet you and have you join our team.Job DescriptionYour Mission:As a Receptionist or Reception Assistant at Ibis Styles Madrid Aiport Valdebebas, your tasks will include:Welcoming Guests: Providing a warm and professional welcome to guests upon their arrival and ensuring a smooth check-in process.Managing Reservations: Handling reservations through phone, email, and online channels, and ensuring that all booking details are accurate.Room Assignment & Check-out: Assigning rooms based on guest preferences and needs and assisting with smooth and efficient check-out processes.Guest Liaison: Serving as the main point of contact for guests during their stay, addressing any requests or concerns, and ensuring guest satisfaction.Coordination with Other Departments: Liaising with housekeeping and other hotel departments to ensure rooms are ready, and services are provided according to guest needs.Upselling: Promoting hotel services, amenities, and additional offerings to enhance the guest experience and contribute to hotel revenue.Handling Complaints: Addressing guest complaints professionally, ensuring that all issues are resolved quickly and efficiently.Night Shift Duties (for Night Receptionists): During night shifts, you'll be responsible for securing the hotel, handling the night audit, cash management, and preparing the hotel for the next day.Ensuring Safety and Security: As a receptionist, you will be involved in monitoring the security and safety of the hotel during your shift.QualificationsYou are a friendly and approachable individual who loves working with people.
You take pride in offering a warm and welcoming experience to all our guests.
Here's what we are looking for:Guest-Centered: You enjoy interacting with guests, making sure they feel at home from the moment they arrive.Organized and Attentive: You pay attention to details and ensure everything is in place for a smooth guest experience.Team-Oriented: You work well with others and are always ready to support your colleagues to create the best possible experience for guests.Multilingual Skills: You are fluent in Spanish and English; additional languages are a plus as we welcome guests from all over the world