Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.The Field Applications Specialist (FAS) for Beckman Coulter Diagnostics is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments.This position is part of the Customer Care Dx Organisation. As FAS, you will be located in Pamplona supporting our customers and impacting directly patients' health and overall well-being. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.You will be a part of the Field Applications Specialist Team and report to the Field Application (Customer Care) Manager responsible for providing frontline support by resolving customer problems and issues through technical, scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion.In this role, you will have the opportunity to:Develop and build knowledge to understand the industry, the company, the products, tools, and the team.Be supported by a strong leadership team, involved in key projects to deliver successful installations for our Customers.Provide excellent professional support and training to Beckman Coulter's customers.Maintain customer support logs and internal records in a timely manner.Resolve issues to deliver a high-quality Customer Experience.Develop commercial awareness through cross-functional support of the business.The essential requirements of the job include:University Scientific degree + Min 1 year experience in Clinical Laboratory.Fluent in Spanish and English.Ability to interact with customers on a detailed scientific basis.Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.Ability to work flexible hours as per the business needs.Travel, Motor Vehicle Record & Physical/Environment Requirements:Requirement to travel within the region to support customers using your technical expertise with overnight stays as needed (up to 50%).Hold a current valid driver's license and good driving record.FAS operate independently within their geographic territory, however we operate as a team to share standard methodologies and receive expert technical support. This position is classified as a remote worker, provided with a company car, mobile phone, and laptop.At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the customer location identified above and part of the time remotely from your home.You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!
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