Customer Relations Executive - Account Manager
Madrid
About the Job
We are offering an exciting opportunity to join a fast-growing team in Madrid. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client-facing skill/experience, operational know-how, and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You'll be servicing the revenue and growth area of the business at an exciting time for the company.
You will act as an ambassador for the product and service at a customer-facing level.
About You
A passionate individual with a strong interest in client servicing.
Prepared to go the extra mile to exceed customer expectations and experience.
Desire to deliver best-in-class service, to support our industry-leading offering.
Strong written and verbal communication skills.
Strives in high pressure/pace environment.
Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred).
Managing workload around tight time constraints.
Confidence in liaising and mediating between multiple internal departments to find solutions.
Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills.
Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for different types of clients.
Resolve client issues as they arise.
Ability to multitask/prioritise – working around the daily deadline.
Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts.
Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications.
Eye for detail - Dealing with live currency trade booking, banking information, figures and high-value/volume payments and clients - accuracy of work is particularly key.
Helping clients identify issues preemptively (e.g. payment dates, banking data etc.).
Drive to solve problems: Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally – take ownership of client issues/queries and see through to end.
Interest in currency markets helpful.
Experience with Microsoft suite (particularly Excel).
Role
You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform. You will have an understanding of clients & business activity/core business, FX needs. Making sure clients have Ebury as their main platform for trading and making payments internationally.
The ideal candidate will have the following:
Languages - Spanish Fluency and English at a professional level.
Sales skills / experience is a PLUS.
Knowledge of FX (Of course).
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