.Claims Manager - Mixed PortfolioApply locations Madrid, SpainTime Type: Full timePosted on: Posted 3 Days AgoJob Requisition ID: 332216Primary DetailsAt QBE, our purpose is to enable a more resilient future.Are you passionate about working for one of the world's largest insurers that offers excellent opportunities to grow your career with offices in 27 countries?If you want to play an active role in this fantastic adventure within a successful organisation, this is an exciting opportunity to join our company as Claims Manager in Madrid.Your new roleSupport the implementation and communication of a Claims strategy to support delivery of overall business targets.Contribute to the development and implementation of appropriate processes, procedures and strategies for the Claims function to support delivery of business targets.Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimize profitability.Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making.Lead Claims Teams in the development of a strong entrepreneurial Claims Culture.Contribute to and implement strategic programmes of business improvement which lead to long term efficiencies whilst managing continuity of service through transition.Monitor and manage Claims service performance to ensure control of and reliable prediction of Claims cost and frequency.Develop and implement processes to ensure that the Claims function is aligned to the needs of the class of business, and work closely with underwriters and other business functions.Maintain Claims Quality Assurance System to ensure effective control and delivery of robust Claims processes.Work with the Claims team to build and maintain relationships which support the acquisition and retention of profitable business.Develop relationships with key stakeholders/business managers to enable the class of business Claims function to fully support their needs.Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability.Monitor and enforce the QBE European Operations Reserving Philosophy and Claims Handling Philosophy to deliver Claims Excellence within QBE European Operations.Produce & analyze weekly Claims data to enable effective monitoring of Claims.Produce & analyze reports on existing, new Claims and any ad hoc issues to provide accurate management information.Identify and evaluate potential improvements to maximize the use of technology.Lead and manage a team of Claims staff to ensure that the overall output and quality of the service provided by the team is within specified levels.Lead, motivate and develop the Claims team to ensure the required standards of performance are achieved