[Urg-325] | I Sgto Client Customer Manager

I_SGTO_Client Customer Manager
Country: Spain
WHAT YOU WILL BE DOING Como Customer Global Coordinator Responsible - Responsable de Coordinación global con Clientes, tu objetivo será Liderar y coordinar la comunicación con todos los Clientes receptores del servicio de mantenimiento de Nível 1 de aplicaciones. Necesitamos a alguien como tú para que nos ayude en distintos ámbitos del servicio de mantenimiento:
Responsable de entender las necesidades y expectativas de los Clientes.
Oversees the service level provided to customers and fulfillment of standardized KPIs, such as the enforcement of Service-Level Agreements.
Analyses the status of IT incidents and ensures they are solved or escalated in a proper way.
Manages projects' handover and when necessary, identifies workaround to ensure that customers can continue with their operations.
Titulaciones FPII/ Higher Technical Diploma
Idiomas Spanish

#J-18808-Ljbffr