Urban Outfitters Title: Team Leader
Reports to: Store Manager
Objective: The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.
Duties & Responsibilities People Ability to recruit, motivate, develop, and lead a team Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling, and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication Model the way by inspiring, motivating, and encouraging teamwork Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement, and time management Achieve Company-average mystery shop results by upholding the Company's customer service standard Operations Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times to protect employees and customers against accidents and incidents Merchandising & Display Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager regarding training, shipment placement, markdowns, transfers, merchandising, and store standards Understand and interpret current fashion trends in local markets to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Commercial Awareness Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through an understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets Required Knowledge, Skills & Experience Experience in a management role working in a fast-paced, high-volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business UrbanEU #LI-AA1
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