Urban Outfitters
Title : Team Leader
Reports to : Store Manager
Objective : The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.
Duties & Responsibilities
People
Ability to recruit, motivate, develop, and lead a team
Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling, and Disciplinary actions)
Recognise and develop talented individuals for advancement and growth within the organisation
Uphold Company standards and act as a positive role model to others
Leadership & Communication
Model the way by inspiring, motivating, and encouraging teamwork
Conduct productive daily meetings to ensure that goals are met
Effectively delegate projects while allowing others the creativity to succeed by making their own decisions
Possess excellent communication skills in both written and verbal form
Managing the Environment
Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement, and time management
Achieve Company-average mystery shop results by upholding the Company's customer service standard
Operations
Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
Achieve the store stock loss goals by overseeing adherence to loss prevention practices
Assist in upholding Company Health & Safety regulations at all times to protect employees and customers against accidents and incidents
Merchandising & Display
Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager regarding training, shipment placement, markdowns, transfers, merchandising, and store standards
Understand and interpret current fashion trends in local markets to generate creative solutions
Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
Commercial Awareness
Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
Utilise Company reports to react to trends and drive business
Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
Manage stock levels appropriately (taking into consideration the store environment) through an understanding of relevant reports and market trends
Demonstrate entrepreneurial skills to achieve and exceed store targets
Required Knowledge, Skills & Experience
Experience in a management role working in a fast-paced, high-volume fashion retail environment
Demonstrates strong operational skills
An understanding of the Urban Outfitters culture and its appeal to the local market
Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business
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