Location: Spain, Malaga
Job category: Operations
Language: English
We're CX fanatics, as passionate about our clients as their fans are. It's why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fin-techs, technology legends, and more. Now, we are looking for a Team Leader for the global premium coffee brand - Nespresso. Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over your team? Then we have the perfect vacancy for you in sunny Malaga!
Join us as an Experienced Team Leader for the Nespresso company!
As a Team Leader, your responsibility will include product knowledge, profitability, quality, productivity, efficiency, and your team of Customer Service Specialists. You will focus on effectively supporting each employee in your team, which means competence development and responsibility of each employee and making sure everyone meets our overall goals. The tasks also include leading operations, quality assurance, coaching, reporting, and following up on measurable production results. You will report directly to your Business Manager.
What's in it for You?
An ambitious and stable employer with long-term goals
International, inclusive workplace, employee-related company
Paid training and guidance in working with a reputable and strong brand
Employment rate: 100%
Career progression
Sports events (yoga, football, basketball etc.)
Corporate benefits - discounts for the car, travel, fashion, leisure, sports, events, home decorations, electronics, and food industry products and services
What we are looking for:
Advanced Danish/Norwegian/Swedish language user
Intermediate English language user
6 months of leadership experience in a contact center - preferred
QA pass rate - achieving project target
AHT - achieving project target
Very good knowledge of Google package
High-level organizational and leadership skills
Someone who is eager to learn new things and can quickly adapt to change
Someone who is ready to start asap!
What Life at Transcom is like!
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
The recruitment process:
You will receive an introduction phone call
You will be required to complete a short practical task
You will attend a video interview with the Business Manager
*Please note, that you would be asked to provide a reference letter*
We look forward to hearing from you!
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