Job Purpose
To partner with Engineering teams within Technology, providing clarity of business requirements across relevant product stream areas and acting as a bridge between the technical and business worlds. This role will directly partner with one or more Engineering Team Leads and other Product Manager(s) of the Payments domain, to be a key go-to person within a specific product area, sharing responsibility for product realisation to deliver great products and solutions for our clients and stakeholders.
The Voice Team
We create accurate voice interactions for decisive moments wherever you are. We build and maintain Ocado Technology conversational assistants - Alexa, Google Home.
Key Customers/Stakeholders
Key stakeholders include the Engineering team, Retail partners, UX designers, and Product Analysts.
Role & Responsibilities
You will be collaborating with lots of stakeholders across the business coordinating both discovery and delivery for the Voice product for Ocado Technology. You will be working with stakeholders across the globe where the voice product touches. Partnering with a full stack development team you will own the product strategy for Voice. This is an exciting role where you will be working autonomously to increase Product Discovery's key metric of Basket Size. Day to day you will be working closely with your development team, UX designers, Product Analysts, Customers and our Retail partners.
Leading & Influencing
- Partners with Engineering Team Lead(s) to create a strong sense of purpose and mission for the development team
- Acts as the go-to person for particular product areas covered by the development team
- Establishes product alignment within Technology being the voice of the vision/strategy/priorities within the division
- Role models behaviours and applies Ocado Technology principles in day to day work
- Evangelises customer needs in a compelling way to department and engineering teams
- Makes effective decisions with clear rationale, using appropriate tools for the scenarioProduct Knowledge
- Champions the product vision & ensures the plan is in line with vision and goals and continues to be fit for purpose throughout roadmap delivery
- Understands how their product fits in with the broader platform
- Provides product expertise based on a sound understanding of the platform and capability requirements, signposting to technical knowledge where needed
- Engages stakeholders effectively to gather user feedback to continuously refine the product roadmap
- Defines scope & prioritises stories to maximise business value
- Understands and measures the key business drivers for their product domain and assess how new capabilities impact upon themInsight & Innovation
- Actively seeks out opportunities for incremental value in achieving product goal commitments
- Works with other PMs to continuously improve realisation processes and policies that govern it
- Monitors progress, looking for ways to improve the product & make adjustments based on strategic goals
- Contributes to documentation that is shared with relevant stakeholders as new features are developed and released
- Proactively shares product knowledge, insight and tools with others Ocado Technology and representing Ocado expertise externally when necessary
- Maintains an appropriate level of skills and the necessary capacity to fulfil product realisation responsibilitiesProblem Solving
- Leverages multiple sources of information to analyse user, system, and customer behaviour to diagnose and form clear recommendations
- Evangelises and embeds best practices in tracking, analysis, and data-driven problem solving
- Drives through issues and ambiguity with a structured approach and facilitative approach
- Uses qualitative and quantitative methods to understand customer/business needs and opportunities, collaborating with UX and data science where appropriate
- Experiments quickly to validate hypotheses and find fit for purpose solutionsPlanning, Delivery & Validation
- Shares accountability with the Engineering Team Lead to drive the team towards realising defined goals
- Applies fit-for-purpose agile processes, escalating and removing obstacles in workflow wherever required
- Maintains a list of work to be done and its order of priority for delivery purposes at an appropriate level of granularity
- Manages expectations within Technology for the rate of delivery required to achieve our platform goals
- Collaborates with other product people to effectively schedule work between teams to minimize lead time of delivering value
- Proactively identifies risks and challenges within their product area and takes appropriate actions to mitigate themStakeholders & Collaboration
- Applies strong emotional intelligence when working with other teams and departments to manage interdependencies between platforms and products effectively
- Builds strong relationships with team and stakeholders
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