POS-26609 Multilingual Principal Customer Success Manager - Strategic Accounts - Nordics/DACH/Benelux and CEE Language Requirements: English + Proficiency in German, Dutch or a Nordic or CEE language.
The Strategic Accounts team at Hub Spot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting, and delight.
As a Customer Success Manager (CSM) on the Strategic Accounts team, you will be responsible for working with Hub Spot customers on a range of projects to deliver high-value marketing, sales, and services strategy solutions. You'll work with a wide variety of businesses, working to learn how their teams function and the challenges they face, and help set them up for long-term growth.
This role is open in office, hybrid, or remote from Germany, Ireland, United Kingdom, Belgium, Spain, or France.
In this role, you'll get to: Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth. Use creative problem solving to help customers reach their business goals and maximize the value they are getting from Hub Spot. Consult on customers' marketing, sales, and services processes to help deliver tangible, positive results to our customers' efforts and drive product adoption. Build deep relationships that turn your customers into power users and evangelists of Hub Spot. Serve as an internal advocate for your segment, representing their challenges to the Hub Spot leadership & executive teams. Travel onsite to deliver strategic consulting engagements, as needed. Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development. We are looking for people who have: A personal investment in helping customers succeed. Experience working with large organizations (200+ employees). Fluency in German, Dutch or a Nordic or CEE language + English. A proven track record of measurably impacting your customers' results with Hub Spot. Experience with creative problem solving and change management. Experience with cross-team customer advocacy. An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At Hub Spot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
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