About Us & Our Culture
We, employees, need a much more engaging solution around our compensation, and that's why Cobee was born.
Since we created Cobee back in November 2018, our vision has been unwavering: to become the most desirable solution for employees to get compensated at work.
As we fight for that vision, we truly believe that we can improve the overall well-being of employees at the same time that we make them feel more engaged with their companies.
We began with a single benefit, and today we offer a diverse range of benefits in three countries, with a team of more than 140 talented people across the globe.
We have raised more than €55 Million in venture capital funding backed by world-class investors, including a recent €40 Million Series B investment.
Recently, Cobee has been acquired by Pluxee, marking a significant milestone in our growth journey, as we continue to expand and scale globally.
While much has changed since our humble beginnings, we stay true to what we believe and to our culture:
Humble Excellence: We are a team committed to excellence and delivering top-notch results.
We make informed decisions and collaborate to succeed, while also approaching our endeavors with low ego and open-mindedness.
We support our teammates and give them the opportunity to shine.Team Innovation: We are trailblazers, disrupting the status quo and creating something new.
We embrace risk and challenge ourselves to think creatively, fostering teamwork and diversity to fuel our ideas.
Everyone is encouraged to contribute and have a say in decision-making.Lean Ownership: Lean Ownership means owning our actions and outcomes, proactively seeking ways to improve the company for the long haul.
We prioritize and simplify to move quickly and work with full autonomy to be agile. About The Role
Cobee is on a scaling mission going through high growth.
After scaling from 40 to +150 people in less than 1 year, we are looking to scale the team 2x during 2023-2024, and we are launching new markets across the globe.
We are looking for a Customer Success Manager to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of SME accounts, maximize their satisfaction and retain them.
This role has to be more than the 60% of their time-based in Madrid, Spain.
Main Challenges
Lead the relationship with our SMEs customers as soon as they decide to join Cobee, becoming the go-to-person for them.
Bring our HR partner's experience to the next level by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement.
Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.
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