.About Us G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can't wait for you to join us.Responsibilities: Administer all CEO aspects of a trip (managing systems, updating trip resources, tour assignments, CEO payroll etc.) in a timely and efficient manner. Assist the CEO Managers in the CEO recruitment process. General CEO (tour leader) support, including working with the CEO Managers as required. Address CEO and passenger issues that arise, work with the Regional Operations Managers to solve operations-related issues. Administer and ensure accuracy of trip CEO receipts. Assist with training and onboarding of new staff as required. Coordinate and assist in ground support for logistical issues during trips and on trip emergencies. Carry the 24/7 Operations Emergency Phone on a rotational basis. Assist with on-going operational and process improvements and efficiency gains. Other duties as assigned to support the successful functioning of the wider Operations team, and as required by the Regional Operations Manager. Communicate all significant trip details to CEOs (Chief Experience Officers/tour leaders) and other relevant individuals in preparation for a trip. Contribute to special projects, such as developing manuals and other resources. Develop a thorough understanding of and capability in all Operations administrative roles and tasks in order to provide holidays/sick cover. Contribute to the company performance and culture by embracing the G Adventures' Core Values and promoting a positive working environment, and act as a G advocate with all external partners. Talent Specs: At least two years working in an office environment is preferred. At least one year in the tourism industry is preferred. Any past experience in tour leading is considered an advantage. Self-starter able to work remotely. Superior attention to detail and accuracy. Advanced organisational, time management and problem-solving skills