(Uhd163) | It Business Analyst

IT Business Analyst (Salesforce CPQ, Billing, eCommerce)
Location: KYIV, UKRAINE / BARCELONA, SPAIN
Type: IT & SECURITY HYBRID
Job Description We are looking for an experienced and passionate Business Analyst (Salesforce) with CPQ, billing, and eCommerce knowledge to join our Salesforce team.
Responsibilities Act as a liaison between the IT department and our business stakeholders.
Develop a trusting relationship by communicating on a regular basis, providing transparency, and creating a positive, cooperative working environment.
Demonstrate awareness and a deep understanding of relevant business processes.
Work closely with business stakeholders to support their domain-specific processes.
Cultivate awareness of current and future needs, identifying and communicating possible IT and automation implications.
Leverage understanding of CPQ, billing, and eCommerce business processes.
Analyze business needs and elicit requirements efficiently via workshops, questionnaires, surveys, interviews, and documentation.
Translate business needs into business requirements documentation and detailed functional requirements in user stories.
Support training by developing materials relevant to our business stakeholders.
Perform Salesforce CPQ, billing, or eCommerce configuration without customization/coding.
Ensure the validation process assesses the value delivered by the solution.
Support E2E testing prior to UAT testing, coordinating activities and ensuring appropriate bug resolution and change request processes.
Provide post-implementation support, solving production bugs, and implementing evolution change requests.
Build positive, collaborative relationships with team members, focused on knowledge sharing and joint success.

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